Guest Experience Specialist

LULULEMON; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Fitness/yoga classes

Health plans

Paid time off

Savings plans

Personal and professional development

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our Manchester store. You’ll educate guests on product benefits, drive end-to-end transactions, and support omnichannel programs to assist shopping preferences.

You will work with a diverse team in a fast-paced luxury retail environment, welcoming guests, restocking, and maintaining store standards while upholding safety and store policies.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods
• Willing to work a flexible schedule including evenings, weekends, and holidays
• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests
• Willing to work as part of a team and also complete some work independently
• Education: High school diploma, GED, or equivalent

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Assess guests’ needs to provide customized, effective purchase and return solutions and support
• Provide technical product education by articulating the value and benefit of the product
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences
• Establish supportive and productive relationships with all team members
• Collaborate with team members to ensure optimal guest experience and support store operations
• Perform product presentation tasks and restock as needed
• Use in-store technology to support store operations and provide positive guest experiences
• Perform cleaning tasks to maintain the luxury environment
• Understand and adhere to people safety policies and procedures
• Perform work in accordance with applicable policies, procedures, and laws or regulations

Skills

Guest Experience

Collaboration and Teamwork

Integrity/Honesty

Enthusiasm

Inclusion & Diversity

Personal Responsibility

Self-Awareness

Education

High school diploma / GED / equivalent

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our Manchester store. You’ll educate guests on product benefits, drive end-to-end transactions, and support omnichannel programs to assist shopping preferences.

You will work with a diverse team in a fast-paced luxury retail environment, welcoming guests, restocking, and maintaining store standards while upholding safety and store policies.