Guest Experience Specialist

Crowne Plaza Docklands; Greater London; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Discounted hotel room rates

An additional day's leave for your birthday

30% F&B discount at RBH hotels

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Social and wellness events throughout the year

Free meals on duty

Job summary

Crowne Plaza Docklands in Greater London is seeking a dynamic Receptionist to create memorable guest experiences. As the first point of contact, you will handle check-ins, provide local insights, and ensure a high level of service.

The ideal candidate is detail-oriented, adaptable, and possesses great communication skills. You will thrive in a lively environment while delivering personal and thoughtful service to guests.

Join us for discounted hotel rates, flexible working, and a supportive team culture.

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• Quick thinker who loves to solve problems and keep things running smoothly.

Responsibilities

• Be the first smile guests see, creating a warm welcome.
• Handle check-ins, check-outs efficiently.
• Become the local expert, ready to share the best spots and hidden gems.
• Keep the front desk looking sharp and organised.
• Coordinate seamlessly with housekeeping and maintenance.

Skills

Great communication skills

Customer service orientation

Attention to detail

Problem-solving

Team player

Flexibility

Job description

Crowne Plaza Docklands in Greater London is seeking a dynamic Receptionist to create memorable guest experiences. As the first point of contact, you will handle check-ins, provide local insights, and ensure a high level of service.

The ideal candidate is detail-oriented, adaptable, and possesses great communication skills. You will thrive in a lively environment while delivering personal and thoughtful service to guests.

Join us for discounted hotel rates, flexible working, and a supportive team culture.