Hotel Receptionist & Guest Experience Champion

Bespoke Hotels; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bespoke Hotels in London is looking for an exceptional Receptionist to maximise room revenues while delivering efficient, courteous service and total guest satisfaction. The ideal candidate will have outstanding communication and organisational skills, at least one year in a similar role, and the ability to prioritise tasks in a fast-paced environment.

Proactive upselling and a professional phone manner are encouraged.

Qualifications

• Worked in a hotel or in a customer-related role.
• Excellent customer service skills with ability to follow standards and stay organised.
• Ability to make decisions in a fast-paced environment and enjoy it.
• Able to communicate well with colleagues and guests.
• Able to use a phone and computer system.

Responsibilities

• Familiarise with daily business, arrivals, departures and special requests.
• Greet guests on arrival/departure and assist with check-in/out.
• Understand guests' requirements during check-in/out.
• Carry out cash, charge, float and till procedures per company policy.
• Know services and facilities to assist guests.
• Attend daily team meetings to stay up-to-date.
• Maximise sales through up-selling and promotions.
• Handle bookings enquiries promptly and courteously.
• Resolve customer complaints promptly and professionally.
• Operate the telephone system in line with company standards.

Skills

Customer service

Communication

Organisation

Prioritisation

Tools

Telephone system

Computer system

Job description

Bespoke Hotels in London is looking for an exceptional Receptionist to maximise room revenues while delivering efficient, courteous service and total guest satisfaction. The ideal candidate will have outstanding communication and organisational skills, at least one year in a similar role, and the ability to prioritise tasks in a fast-paced environment.

Proactive upselling and a professional phone manner are encouraged.