Front Office Leader — Guest Experience & Team Growth

Crowne Plaza Docklands-Front Office/Reception; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Discounted hotel room rates

Enhanced parental leave

Course Sponsorship

30% F&B discount

Flexible working arrangements

Life Insurance

Free meals on duty

Job summary

Crowne Plaza Docklands in Greater London seeks a Reception Manager to lead the Reception Team and ensure exceptional guest service. This role involves managing daily operations and supporting the Front Office Manager in maintaining high standards.

The ideal candidate will have strong communication skills, experience managing a diverse team, and a passion for operational excellence. A competitive salary and various employee benefits are offered, fostering a supportive work environment.

Qualifications

• Proven experience in a supervisory or assistant manager role within the Front Office.
• Strong communicator and confident in leading a diverse team under pressure.
• Proficient in relevant hospitality management software.

Responsibilities

• Lead the Reception Team and support the Front Office Manager.
• Manage daily operations and ensure exceptional guest service.
• Conduct performance management and staff training.

Skills

Strong communication

Team leadership

Time management

Operational excellence

Education

Experience in supervisory role

Proficient in Opera PMS

Tools

Microsoft Office

Job description

Crowne Plaza Docklands in Greater London seeks a Reception Manager to lead the Reception Team and ensure exceptional guest service. This role involves managing daily operations and supporting the Front Office Manager in maintaining high standards.

The ideal candidate will have strong communication skills, experience managing a diverse team, and a passion for operational excellence. A competitive salary and various employee benefits are offered, fostering a supportive work environment.