Receptionist

Crowne Plaza Docklands; Greater London; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Discounted hotel room rates

An additional day's leave for your birthday

30% F&B discount at RBH hotels

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Social and wellness events throughout the year

Free meals on duty

Job summary

Crowne Plaza Docklands in Greater London is seeking a dynamic Receptionist to create memorable guest experiences. As the first point of contact, you will handle check-ins, provide local insights, and ensure a high level of service.

The ideal candidate is detail-oriented, adaptable, and possesses great communication skills. You will thrive in a lively environment while delivering personal and thoughtful service to guests.

Join us for discounted hotel rates, flexible working, and a supportive team culture.

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• Quick thinker who loves to solve problems and keep things running smoothly.

Responsibilities

• Be the first smile guests see, creating a warm welcome.
• Handle check-ins, check-outs efficiently.
• Become the local expert, ready to share the best spots and hidden gems.
• Keep the front desk looking sharp and organised.
• Coordinate seamlessly with housekeeping and maintenance.

Skills

Great communication skills

Customer service orientation

Attention to detail

Problem-solving

Team player

Flexibility

Job description

About the Hotel

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding.

Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

Day in the Life of a Receptionist (Casual)

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
• Handle check‑ins, check‑outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must‑see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

What We Need From You

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail‑focused and organised, ensuring every reservation, request, and check‑out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed