Part time Receptionist

Crossco (1467) Limited; Newcastle upon Tyne; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Hotel discounts across portfolio

Paywise+

24/7 Employee Assistance Programme

Salary sacrifice options

Free staff parking

Access to hotel gym facilities

Job summary

Crowne Plaza is seeking a Part-Time Receptionist to join our Front Office team in a busy hotel environment. You will warmly welcome guests, manage check-in/check-out, and respond to enquiries while maintaining brand standards throughout the stay.

The role requires a friendly, professional personality, strong communication skills and the ability to work flexibly in a fast-paced setting. Training, staff discounts and hotel facilities are included.

Qualifications

• Friendly, welcoming and professional personality.
• Strong customer service mindset with clear communication.
• Excellent organisation and time management in a busy environment.
• Accurate handling of guest information and financial procedures.
• Good computer literacy and confidence with hotel systems.

Responsibilities

• Provide a warm welcome to guests at check-in and check-out.
• Respond to guest enquiries and deliver high standards of service.
• Maintain front desk operations in line with brand standards and procedures.
• Handle guest records securely and follow cash-handling procedures.
• Collaborate with hotel departments to ensure a smooth guest experience.

Skills

Friendly personality

Customer service

Communication skills

Organisational skills

Time management

Attention to detail

Computer literacy

OPERA familiarity

Tools

OPERA hotel management system

Job description

About the Role

We are looking for a friendly, professional and welcoming Part-Time Receptionist to join our busy Front Office team at Crowne Plaza. As one of the first points of contact for our guests, you will play a key role in creating a warm and positive first impression and ensuring every guest receives an exceptional level of service throughout their stay.

Working in a fast-paced hotel environment, you will be responsible for delivering a smooth and efficient check-in and check-out experience, responding to guest enquiries, and ensuring that all front desk operations are carried out in line with our brand standards and hotel procedures.

Key Responsibilities

• Provide a warm, friendly and professional welcome to all guests and visitors.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Act as a key point of contact for guests throughout their stay, responding promptly and professionally to enquiries and requests.
• Deliver consistently high standards of customer service in line with Crowne Plaza brand standards.
• Build positive relationships with guests and ensure their needs are anticipated and met wherever possible.
• Handle guest queries, requests and concerns in a calm, courteous and professional manner.
• Maintain accurate guest records and ensure all information is handled appropriately and confidentially.
• Follow all hotel reporting, cash-handling and accounting procedures accurately.
• Ensure all front desk activities comply with hotel policies, procedures and operational standards.
• Maintain full compliance with hotel health, safety and security requirements.
• Communicate effectively with colleagues and other hotel departments to ensure a smooth guest experience.
• Use hotel management systems and computer software effectively to complete daily tasks.
• Support the wider Front Office team during busy periods and contribute to the smooth running of the hotel operation.
• Uphold a professional appearance and consistently represent the hotel and brand in a positive manner.

About You

The ideal candidate will have:

• A friendly, welcoming and professional personality.
• A genuine passion for delivering excellent customer service.
• Excellent verbal and written communication skills.
• Strong organisational and time-management skills, with the ability to prioritise effectively in a busy environment.
• Excellent attention to detail and a professional approach to handling guest information and financial procedures.
• Good computer literacy and confidence using a range of computer systems.
• Previous experience working with hotel management or property management systems, such as OPERA, is highly desirable.
• Previous hotel or front office experience is advantageous.
• The ability to remain calm, positive and professional under pressure.
• A flexible and team-focused approach to work.
• A commitment to following brand standards, hotel procedures, and health and safety requirements.

What We Are Looking For

Above all, we are looking for someone who is friendly, approachable and passionate about hospitality, with a genuine desire to make every guest feel welcome. If you enjoy working in a busy hotel environment, take pride in delivering excellent service, and are organised, reliable and confident when dealing with people, we would love to hear from you.

Join our Front Office team and be part of creating memorable guest experiences from the moment our guests arrive until the moment they leave.

What’s In It for You?

• Exceptional training and career development opportunities
• Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
• Paywise+ – access up to 40% of your earned pay and automatic savings options
• 24/7 Employee Assistance Programme and Virtual GP via Mintago
• Salary Sacrifice options and retail discounts via Mintago
• Free staff parking
• Access to hotel gym facilities