Customer Service & Gaming Team Member – Crawley

Merkur Slots UK Limited; Crawley; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

28 days holiday

Quarterly bonus

Career progression

Contributory pension

Life assurance

Discounts with high street retailers

Employee assistance programme

Job summary

Merkur Slots UK Limited in Crawley is seeking a Team Member to join our busy venue on a 24-hour-per-week rota.

You’ll deliver friendly service, help with housekeeping, carry out rounds, promote promotions, and log interactions, while adhering to brand standards and safeguarding policies.

This role offers pay of £13.25–£14.75 per hour, with night rate £14.75 between 23:00 and 06:00, 28 days holiday, pension, life assurance, and career progression opportunities.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Proven track record of delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated with weekend/Bank Holiday availability.
• Attention to detail and adherence to brand standards.

Responsibilities

• Maintain high standards of venue housekeeping and cleanliness.
• Provide service rounds and refreshments per brand guidelines.
• Monitor customer behavior for safety and smooth operation.
• Assist with administration to ensure 100% accuracy.
• Support promotions and ensure smooth execution of campaigns.
• Deliver customer service in line with company standards and achieve customer satisfaction.
• Log customer interactions and escalate issues per policy.
• Maintain brand dress code and professional presentation.

Skills

Retail experience

Hospitality experience

Customer service

Flexible

Attention to detail

Willingness to learn

Job description

Merkur Slots UK Limited in Crawley is seeking a Team Member to join our busy venue on a 24-hour-per-week rota.

You’ll deliver friendly service, help with housekeeping, carry out rounds, promote promotions, and log interactions, while adhering to brand standards and safeguarding policies.

This role offers pay of £13.25–£14.75 per hour, with night rate £14.75 between 23:00 and 06:00, 28 days holiday, pension, life assurance, and career progression opportunities.