Guest Experience Runner - High-End Dining

sohohousecaterer; Greater London; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan (up to 2 dependents)

Dental Plan (up to 2 dependents)

Birthday Day Off after 1 year

Staff discount on Cowshed & Soho Home

Paid charity days (Soho Impact)

Free Counselling Sessions

Training programs and team events

Job summary

Soho House is seeking a Runner to support smooth service between kitchen and front-of-house teams. You will swiftly deliver food and drinks, maintain a clean and organised service area, and contribute to a flawless dining experience for members.

Ideal candidates will have 2–3 years in high-end dining, strong F&B knowledge including wine, and excellent communication and teamwork. POS systems experience and a professional demeanour are essential.

Qualifications

• 2-3 years in a similar high-end dining environment.
• Excellent food and beverage knowledge, including wine service.
• Strong interpersonal and teamwork skills with a hands-on approach.
• Confident, polished, and professional demeanour.
• Exceptional communication and organisational skills.
• Familiarity with POS systems and reservation software.

Responsibilities

• Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• Maintain a spotless, pristine work environment.
• Provides service to and is accountable for an assigned section.
• Develop relationships with members to provide personalized service.
• Polishing cutlery ensuring they are ready for service.
• Preparing any additions to tables in advance (lemon wraps, condiments, butter portions).
• Perform opening and closing procedures including setup and breakdown of stations.
• Ensure all service equipment is handled carefully and stored correctly.
• Attend regular meetings with front and back of house teams to learn about menu changes and tastings.

Skills

High-end dining experience

Food & beverage knowledge

Wine service

Interpersonal skills

Teamwork

Communication

Organisational skills

POS systems familiarity

Tools

POS systems

Reservation software

Job description

Soho House is seeking a Runner to support smooth service between kitchen and front-of-house teams. You will swiftly deliver food and drinks, maintain a clean and organised service area, and contribute to a flawless dining experience for members.

Ideal candidates will have 2–3 years in high-end dining, strong F&B knowledge including wine, and excellent communication and teamwork. POS systems experience and a professional demeanour are essential.