Guest Experience Runner – Fine Dining & Wine Service

Soho House & Co; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Team meal while on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Charity days with Soho Impact

Free Counselling Sessions

Cookhouse & House Tonic training

Continuous training

Team Events

Job summary

Soho House in London is seeking a Runner to support the front-of-house and back-of-house teams, ensuring food and beverage delivery is prompt and accurate. You will assist waiting staff and help create a superior member experience across dining areas.

The role demands a keen eye for detail, strong teamwork, and the ability to maintain a spotless work environment while building relationships with members. Training and development are provided within a dynamic, member-focused setting.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Excellent food and beverage knowledge, including wine service.
• Strong interpersonal and teamwork skills with a hands-on approach.
• Confident, polished, and professional demeanour.
• Exceptional communication and organisational skills.
• Familiarity with POS systems and reservation software.

Responsibilities

• Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• Maintain a spotless, pristine work environment.
• Provides service to and is accountable for an assigned section.
• Develop relationships with members to provide personalized service.
• Polishing cutlery ensuring they are ready for service.
• Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc)
• Perform opening and closing procedures including but not limited to the set up and break down of stations.
• Ensure all service equipment is handled carefully and stored correctly.
• Maintain a spotless and pristine working environment.
• Attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.

Skills

Food & beverage knowledge

Wine service

Interpersonal skills

Professional demeanour

Communication & organisation

Tools

POS systems

Reservation software

Job description

Soho House in London is seeking a Runner to support the front-of-house and back-of-house teams, ensuring food and beverage delivery is prompt and accurate. You will assist waiting staff and help create a superior member experience across dining areas.

The role demands a keen eye for detail, strong teamwork, and the ability to maintain a spotless work environment while building relationships with members. Training and development are provided within a dynamic, member-focused setting.