Guest Experience Runner – Fine Dining

Soho House & Co.; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

50% Staff discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Staff discount on Cowshed & Soho Home

Paid charity days via Soho Impact

Free Counselling Sessions

Training and development

Team events and activities

Job summary

Soho House is seeking a Runner for Shoreditch House (6th Floor) in East London. You will act as a vital link between kitchen and floor, delivering orders promptly and keeping service areas clean and organized.

You will support waiting staff, help ensure a superior member experience, and facilitate smooth service while upholding Soho House standards of hospitality. This role offers training and perks within a collaborative team environment.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Excellent knowledge of food & beverage, including wine service.
• Strong interpersonal and teamwork skills with a hands-on approach.
• Confident, polished and professional demeanour.
• Exceptional communication and organisational skills.
• Familiarity with POS systems and reservation software.

Responsibilities

• Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
• Maintain a spotless, pristine work environment.
• Provide service to and be accountable for an assigned section.
• Develop relationships with members to provide personalised service.
• Polish cutlery and prepare table extras in advance.
• Assist with opening/closing procedures and station setup.
• Ensure service equipment is handled carefully and stored correctly.
• Attend meetings with FOH/BOH teams to learn menu changes and tastings.

Skills

High-end dining experience

Wine service knowledge

Interpersonal & teamwork

Professional demeanor

Communication & organisation

POS & reservation systems

Job description

Soho House is seeking a Runner for Shoreditch House (6th Floor) in East London. You will act as a vital link between kitchen and floor, delivering orders promptly and keeping service areas clean and organized.

You will support waiting staff, help ensure a superior member experience, and facilitate smooth service while upholding Soho House standards of hospitality. This role offers training and perks within a collaborative team environment.