Guest Experience Reservations Specialist

Focus Hotels Management Limited; Derry/Londonderry; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee recognition program

Staff discounts on accommodation and F

Staff meals on shift

Pension scheme

AXA insurance discounts

Leisure facilities access

Job summary

The City Hotel Derry is seeking a Reservations role within the Front Office team. You will handle guest enquiries, tailor packages, and drive conversions to bookings, while coordinating with other departments to ensure a seamless guest journey.

Applicants should have strong guest relations and sales experience, with excellent Excel skills and a proactive, team-focused attitude. A target-driven environment and high standards are expected.

Qualifications

• Experience in guest-facing roles with a focus on delivering exceptional service.
• Proven ability to sell and convert enquiries into reservations.
• Strong organisational skills and attention to detail.
• Ability to work to targets and standards in a busy hotel environment.
• Excellent communication and relationship-building abilities.

Responsibilities

• Convert enquiries via telephone and tailored package offers to guests.
• Manage group bookings including contracting, updates and rooming lists.
• Coordinate with front office, housekeeping and F&B to ensure a seamless guest experience.
• Allocate rooms according to availability and guest requests.
• Adhere to hotel credit policies and ensure accurate billing instructions.
• Perform general office and administrative duties.
• Upsell products and services within the department.
• Provide a friendly, professional, customer-focused service throughout the guest journey.

Skills

Guest relations

Sales experience

Organisation

Time management

Team player

Ambition

Customer service

Tools

Excel

Job description

The City Hotel Derry is seeking a Reservations role within the Front Office team. You will handle guest enquiries, tailor packages, and drive conversions to bookings, while coordinating with other departments to ensure a seamless guest journey.

Applicants should have strong guest relations and sales experience, with excellent Excel skills and a proactive, team-focused attitude. A target-driven environment and high standards are expected.