Global Hotel Reservations Specialist | Guest Experience Expert

Dorchester Collection; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Complimentary hotel stays

Discount dining at hotels

Refer a friend bonus

Professional development

Social events

Season ticket loan

Cycle to work

Retail discounts

Gym subsidies

Pension scheme

Job summary

Dorchester Collection is seeking Reservations Specialists to manage guest enquiries for reservations across all hotels in the collection. The role focuses on delivering exceptional service via telephone and email, ensuring guests receive the best possible experience with timely responses.

Candidates should exhibit strong communication, multitasking abilities, and a commitment to the company values. Shift-based hours apply, with a dynamic, guest-focused work environment.

Qualifications

• Excellent interpersonal and communication skills are required.
• Ability to multitask and work in a fast-paced environment.
• Strong focus on guest experience and attention to detail.

Responsibilities

• Handle guest enquiries for reservations via phone and email across all hotels in the collection.
• Coordinate with relevant departments to fulfill guest requests and ensure a seamless experience.
• Prioritize tasks to meet response targets and maintain service standards.
• Uphold the company values of Personality, Passion, Respect, Working Together and Creativity.

Skills

English proficiency

French language

Italian language

Arabic language

Job description

Dorchester Collection is seeking Reservations Specialists to manage guest enquiries for reservations across all hotels in the collection. The role focuses on delivering exceptional service via telephone and email, ensuring guests receive the best possible experience with timely responses.

Candidates should exhibit strong communication, multitasking abilities, and a commitment to the company values. Shift-based hours apply, with a dynamic, guest-focused work environment.