Guest Experience Receptionist – Upsell & Loyalty Focus

Himanchestercity; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Upselling incentives

IHG loyalty points

Friends & Family hotel rates

Staff discounts

Onsite gym access

Meals on duty

Career progression

Job summary

Holiday Inn Manchester City Centre is looking for a friendly receptionist to welcome guests, manage check-in/check-out, and answer queries. You’ll handle reservations and payments, promote upgrades and facilities, and support loyalty programme signups.

Join a busy team at a 4-star hotel in the heart of Manchester. Weekend shifts are required, and experience with frontline hospitality will help you thrive in a fast-paced environment.

Qualifications

• Experience in hotel reception or customer service.
• Strong communication and cash handling skills.
• Ability to work weekends and fast-paced environment.
• Experience with a hotel property management system is a plus.

Responsibilities

• Provide warm, professional check-in and check-out for guests.
• Handle reservations, inquiries, payments accurately.
• Promote room upgrades and hotel facilities to enhance stays.
• Encourage guests to join IHG Guest Loyalty Programme.
• Respond to guest queries and resolve issues promptly.
• Collaborate with housekeeping, maintenance, F&B and events teams.
• Maintain accurate guest records and follow security procedures.
• Keep reception area clean, organised and welcoming.

Skills

Guest service excellence

Cash handling

Communication skills

Team player

Weekend shifts

PMS experience

Job description

Holiday Inn Manchester City Centre is looking for a friendly receptionist to welcome guests, manage check-in/check-out, and answer queries. You’ll handle reservations and payments, promote upgrades and facilities, and support loyalty programme signups.

Join a busy team at a 4-star hotel in the heart of Manchester. Weekend shifts are required, and experience with frontline hospitality will help you thrive in a fast-paced environment.