Guest Experience & Reservations Host - Evenings/Weekends

Sutton Hotel Collection; Bath; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free hotel breaks and discounted stays

Heka benefits platform from day one

Salary sacrifice schemes (cycle towork

Enhanced maternity/paternity leave

Annual social events

Training and development opportunities

Wisdom Wellbeing service

Meals on duty

On-site parking

Uniforms

Job summary

Emberwood is a destination restaurant at the heart of Francis Hotel Bath, part of Sutton Hotel Collection, seeking a Host for evenings and weekends. You will welcome guests, manage reservations, and support floor and bar teams with warm hospitality.

Experience in hospitality, knowledge of booking systems like SevenRooms/OpenTable, and excellent communication are essential. The role offers a supportive environment with great benefits and opportunities to grow within the Sutton group.

Qualifications

• Experience in hospitality and familiarity with restaurant environment.
• Knowledge of booking systems (e.g., SevenRooms, OpenTable).
• Strong communication and organisation skills.

Responsibilities

• Guest interaction and repeat business through warm hospitality.
• Ensure reservations accuracy and communicate flow to floor team.
• Input reservations via telephone and email; handle guest communications.

Skills

Guest interaction

Communication

Teamwork

Organization

Phone & email handling

Tools

SevenRooms

OpenTable

Excel

Word

Property management systems

Voucher portals

Job description

Emberwood is a destination restaurant at the heart of Francis Hotel Bath, part of Sutton Hotel Collection, seeking a Host for evenings and weekends. You will welcome guests, manage reservations, and support floor and bar teams with warm hospitality.

Experience in hospitality, knowledge of booking systems like SevenRooms/OpenTable, and excellent communication are essential. The role offers a supportive environment with great benefits and opportunities to grow within the Sutton group.