Restaurant Host

Sutton Hotel Collection; Bath; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free hotel breaks and discounted stays

Heka benefits platform from day one

Salary sacrifice schemes (cycle towork

Enhanced maternity/paternity leave

Annual social events

Training and development opportunities

Wisdom Wellbeing service

Meals on duty

On-site parking

Uniforms

Job summary

Emberwood is a destination restaurant at the heart of Francis Hotel Bath, part of Sutton Hotel Collection, seeking a Host for evenings and weekends. You will welcome guests, manage reservations, and support floor and bar teams with warm hospitality.

Experience in hospitality, knowledge of booking systems like SevenRooms/OpenTable, and excellent communication are essential. The role offers a supportive environment with great benefits and opportunities to grow within the Sutton group.

Qualifications

• Experience in hospitality and familiarity with restaurant environment.
• Knowledge of booking systems (e.g., SevenRooms, OpenTable).
• Strong communication and organisation skills.

Responsibilities

• Guest interaction and repeat business through warm hospitality.
• Ensure reservations accuracy and communicate flow to floor team.
• Input reservations via telephone and email; handle guest communications.

Skills

Guest interaction

Communication

Teamwork

Organization

Phone & email handling

Tools

SevenRooms

OpenTable

Excel

Word

Property management systems

Voucher portals

Job description

EMBERWOOD HOST - 40 hours per week

SALARY: £27500 per annum + Tronc and great benefits!

EVENINGS AND WEEKENDS included

Who Are We?

Emberwood is a destination restaurant at the heart of Francis Hotel Bath, rooted in Bath and inspired by its people. We welcome both hotel guests and locals alike, creating warm, thoughtful experiences shaped by genuine care and pride in the everyday.

Great hospitality at Emberwood is built on meaningful connections between our teams, our guests and the trusted partners and suppliers we work with. From every plate to every interaction, attention to detail and collaboration sit at the heart of what we do.

Since opening, Emberwood has attracted attention from leading voices in food and hospitality, including listing in the Michelin Guide 2025 and coverage from critics such as William Sitwell and Tom Parker Bowles.

As part of Sir Richard Sutton Ltd, a family-owned hospitality business, Emberwood offers the opportunity to grow within a supportive environment where people feel trusted, valued and proud to be part of building something that lasts.

Who Are We Looking For?

A host in Emberwood will be passionate about all people, as well as warm hospitality with an attention to detail, they should have knowledge of service, food and drinks and an understanding of what make a fantastic restaurant experience.

They should be able to work well within a team, supporting the floor team and managers guiding guests throughout the restaurant bar and lounge with brilliant communication and organisation skills.

They should have experience in a hospitality and be familiar with a restaurant environment, knowledge of a booking system will be important and being comfortable both working on the restaurant floor and dealing with emails and phone calls.

The host role encompasses elements from reception, reservations, function planning and revenue/sales.

What Are The Key Responsibilities?

• Guest Interaction and Repeat Business built on trust and experiences.
• Service Standards of the Highest Quality in relation to our offering.
• Proving the welcome to guests ensuring all details regarding reservations are accurate and communicating the flow of guests to floor team and managers
• Receive and input reservation via telephone and email and field all incoming and outgoing communication in Emberwood
• Responsible for the safe delivery of food and drink, the correct conduct in relation to allergies and dietary requirements
• Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.
• Work alongside our marketing team where promotions, functions or seasonal events require
• Comfortable using or learning standard hospitality systems such as SevenRooms, OpenTable, Excel, Word, Property managementsystems and voucher redemption portals.
• Assist the head hosts in function and party booking
• Elevate the guest experience through with a curious and creative approach to make a experience memorable
• Building profiles on guest based on their preferences to elevate future experiences building genuine rapport

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.