Floor Manager

Sutton Hotel Collection; Bath; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted stays across Sutton hotels

Wellbeing benefits platform

Cycle to work scheme

Enhanced parental leave

Annual events

Training opportunities

Meals on duty

On-site parking

Uniforms provided

Job summary

Emberwood, located at the heart of Francis Hotel Bath, is seeking an experienced Floor Manager to lead the evening and weekend service. You will drive guest satisfaction, manage floor operations, and mentor junior staff within Emberwood.

The role requires a passion for food and beverage, with at least 1 year in a comparable position. Benefits include meals, shift allowances, and development opportunities within the Sutton group.

Qualifications

• Experience leading floor/restaurant service in a similar setting.
• Proven ability to mentor and develop junior staff.
• Strong guest relations and high-service standards.

Responsibilities

• Oversee floor operations during service to ensure smooth, efficient guest experiences.
• Lead and train team members in order of service and allergy procedures.
• Support Head Waiters, Head Hosts and Head Bartenders to maintain high service levels.
• Act as duty manager on shift with operational control of restaurant, bar, terrace and lounge.
• Ensure compliance with Health and Safety standards to deliver exquisite guest experiences.

Skills

Guest service focus

Team leadership

Order of service

Guest hospitality

Job description

EMBERWOOD FLOOR MANAGER

SALARY: £30,960 + Tronc (Approx 3-4k per annum)

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

Who Are We?

Emberwood is a destination restaurant at the heart of Francis Hotel Bath, rooted in Bath and inspired by its people. We welcome both hotel guests and locals alike, creating warm, thoughtful experiences shaped by genuine care and pride in the everyday.

EMBERWOOD FLOOR MANAGER

SALARY: £30,960 + Tronc (Approx 3-4k per annum)

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

Who Are We?

Emberwood is a destination restaurant at the heart of Francis Hotel Bath, rooted in Bath and inspired by its people. We welcome both hotel guests and locals alike, creating warm, thoughtful experiences shaped by genuine care and pride in the everyday.

Great hospitality at Emberwood is built on meaningful connections between our teams, our guests and the trusted partners and suppliers we work with. From every plate to every interaction, attention to detail and collaboration sit at the heart of what we do.

Since opening, Emberwood has attracted attention from leading voices in food and hospitality, including listing in the Michelin Guide 2025 and coverage from critics such as William Sitwell and Tom Parker Bowles.

As part of Sir Richard Sutton Ltd, a family-owned hospitality business, Emberwood offers the opportunity to grow within a supportive environment where people feel trusted, valued and proud to be part of building something that lasts.

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.
  

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

Who Are We Looking For?

The Floor Manager will ensure that all food services are well driven, and the team are best prepared to dial into the guests needs. They will be extremely passionate about food and beverage and dedicated to ensuring slick and professional services.

They will be proficient with the Order of service, helping support the Restaurant Manager in training other junior members of the team by shadowing and supporting them with the Order of Service, Allergy Procedures etc. They will act as a support for the Head Waiters, Head Hosts and Head Bartenders so as to ensure guest satisfaction and high levels of service.

They should have at least 1 years of experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Keen eye for detail during service and supporting the wider team in delivering service standards of the highest quality in relation to our offering.

Assist with training of staff to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.

Take on sole responsibility of duty management having operational control of the restaurant bar, terrace and lounge making decisions which effect both staff and guests.

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.

Upholding the brand with a positive attitude, energy and enthusiasm.

Displaying leadership in all aspects of the role