Waiter/Waitress

Emberwood; Bath; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Hotel Breaks

LeisurePasses

Enhanced Maternity and Paternity Leave

Institute of Hospitality

Learning and Development

Health Assured

Subsidised Learning Courses

Job summary

Emberwood in Bath is seeking a Waiter to deliver exceptional service in a fast-paced, guest‑focused environment. You will work with the Head Waiter and management to ensure every guest receives attentive and personalised service.

We value teamwork and a proactive attitude, and you will contribute to creating memorable dining experiences, while maintaining food safety and allergen awareness. Training and progression opportunities are offered as part of our hospitality team.

Qualifications

• A Waiter at Emberwood will be confident in delivering the required service level to guests and take instruction from Head Waiters and Management.

Responsibilities

• Interact with guests to ensure a memorable dining experience.
• Prepare and deliver service to high standards for our offering.
• Run a section of the restaurant with enthusiasm and energy.
• Deliver orders with detailed knowledge of dishes and drinks.
• Adhere to Health and Safety standards to provide exquisite experiences.
• Elevate guest experiences with a curious, proactive approach.
• Manage allergies and dietary requirements with care.

Skills

Guest service

Teamwork

Guest-focused

Proactive

Communication

Job description

At Emberwood, we are focused on changing the landscape ofservice and guest interaction. We have a professional, yet conversational styleof service, where we learn about our guests needs, and adapt accordingly. Weare dedicated to surpassing expectations, using experiences such as our PuddingTrolley, Martini Trolley and our Kitchen Counter among others, to add layers toan exquisite service. At Emberwood, within our first few months of opening, wehave already established ourselves as a leading restaurant in Bath, having beenawarded a space in the illustrious Michelin Guide. Now we have set our sightsto find the best and most passionate people within the hospitality sector to beable to consistently deliver the best possible experience in Bath.

What Do We Offer?

As well as a competitive salary and a monthly service chargecontribution, Emberwood offers the following:

• FreeHotel BreaksFrom the first day of service, you can benefit from twofree breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-monthperiod.
• LeisurePassesWe encourage you to enjoy your time off work and willcontribute £150 towards a membership at a leisure centre or with associationssuch as the National Trust.
• EnhancedMaternity and Paternity Leave(26 weeks at 90% for expectant mothers,four weeks leave at 90% for fathers)
• Instituteof HospitalityWe will pay for your membership, creating avenues forlearning, coaching and mentoring.
• Learningand DevelopmentAn extensive range of training opportunities areavailable to facilitate your personal development.
• HealthAssuredA confidential service offering CBT therapy, up-to-dateinformation, support and advice on a broad range of subjects.
• SubsidisedLearning CoursesWe encourage your learning and development so wouldlike to contribute to courses you would like us to explore.

We also provideyou with all the basic benefits such as free nutritious and tasty meals onduty, bespoke uniforms where appropriate and a cycle to work scheme

Who Are We Looking For?

A Waiter at Emberwood will be confidentin delivering the required service level to the guests and taking instruction fromthe Head Waiters and Management team to ensure quality and dedicated service.They should be able to work confidently as part of a team and assist in helpingdirect the more Junior members of the team in being prepared for service.

They will also be encouraged to delivermagic moments, empowered by the team to deliver an exquisite experience to theguest and be proactive in ensuring all their sections and any preparation isdone diligently.

Ideally they should have at least 1 year ofexperience in hospitality, but it is essential they are guest focused with apositive mindset, proactive and helpful. Understanding what a fast-pacedrestaurant looks like is ideal to ensure they pick up the skills and trainingquickly and efficiently to ensure the guest received the best service.

What Are The Key Responsibilities?

• Guest Interaction and Repeat Businessbuilt on trust and experiences.
• Ensure the preparation and delivery ofservice is at the highest standards in relation to our offering.
• Run a section in the restaurant, loungeor terrace with enthusiasm, energy and personality
• Deliver the order of service withdetailed knowledge
• Compliant with Health and SafetyStandards, built in to deliver exquisite experiences for guests.
• Elevate the guestexperience through with a curious and creative approach to make a experiencememorable
• Responsible for the safe delivery offood and the correct conduct in relation to allergies and dietary requirements