Reservations Agent: Guest Experience & Upsell Specialist

The Celtic Collection; Caerleon; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free parking on duty

Health and wellbeing support

Career development opportunities

Celtic Pathways qualification

Job summary

The Celtic Collection is seeking a Reservations Agent in Caerleon to deliver exceptional guest experiences. You will handle calls, manage bookings, and use sales techniques to enhance each stay across the Collection.

The role is full-time, permanent, and located at The Celtic Collection’s properties in the UK. You should have a passion for hospitality, a strong phone presence, and the ability to adapt to multiple IT applications.

Qualifications

• Storytelling, team-oriented, and attentive to detail.
• Excellent telephone manner and ability to adapt to multiple IT applications.
• Guest-service focused with a positive attitude and strong communication skills.

Responsibilities

• Take calls and create a memorial experience for each guest prior to arrival.
• Assist with amendments and cancellations, problem solving, and use sales techniques to enhance the guest stay across the Collection.

Skills

Storytelling

Team player

Telephone manner

Detail oriented

Job description

The Celtic Collection is seeking a Reservations Agent in Caerleon to deliver exceptional guest experiences. You will handle calls, manage bookings, and use sales techniques to enhance each stay across the Collection.

The role is full-time, permanent, and located at The Celtic Collection’s properties in the UK. You should have a passion for hospitality, a strong phone presence, and the ability to adapt to multiple IT applications.