Casual Receptionist

Himanchestercity; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Upselling incentives

IHG loyalty points

Friends & Family hotel rates

Staff discounts

Onsite gym access

Meals on duty

Career progression

Job summary

Holiday Inn Manchester City Centre is looking for a friendly receptionist to welcome guests, manage check-in/check-out, and answer queries. You’ll handle reservations and payments, promote upgrades and facilities, and support loyalty programme signups.

Join a busy team at a 4-star hotel in the heart of Manchester. Weekend shifts are required, and experience with frontline hospitality will help you thrive in a fast-paced environment.

Qualifications

• Experience in hotel reception or customer service.
• Strong communication and cash handling skills.
• Ability to work weekends and fast-paced environment.
• Experience with a hotel property management system is a plus.

Responsibilities

• Provide warm, professional check-in and check-out for guests.
• Handle reservations, inquiries, payments accurately.
• Promote room upgrades and hotel facilities to enhance stays.
• Encourage guests to join IHG Guest Loyalty Programme.
• Respond to guest queries and resolve issues promptly.
• Collaborate with housekeeping, maintenance, F&B and events teams.
• Maintain accurate guest records and follow security procedures.
• Keep reception area clean, organised and welcoming.

Skills

Guest service excellence

Cash handling

Communication skills

Team player

Weekend shifts

PMS experience

Job description

Be the first friendly face our guests meet at Holiday Inn Manchester City Centre, and help create a warm, smooth arrival and stay for every guest.

If you enjoy a busy, people-focused environment, take pride in great service, and want to build a career in hotels, this could be the perfect role for you.

We’re a busy 4-star, 298-bedroom hotel in the heart of Manchester, just minutes from Piccadilly Station. We’re looking for a Receptionist to welcome and look after our guests from check-in to check-out.

What You’ll Do

• Welcome guests and provide a warm, professional check-in and check-out experience
• Handle reservations, enquiries, requests and payments accurately
• Promote room upgrades and hotel facilities to enhance the guest stay
• Encourage guests to join the IHG Guest Loyalty Programme
• Respond to guest queries and resolve issues promptly and professionally
• Work closely with housekeeping, maintenance, F&B and events teams
• Maintain accurate guest records and follow cash handling and security procedures
• Keep the reception area clean, organised and welcoming

What You’ll Bring

• A friendly, confident and positive approach
• Excellent communication skills
• Previous reception or customer service experience, ideally in a hotel (full training provided)
• Good attention to detail and accuracy with cash and payments
• The ability to stay calm and professional in a fast-paced environment
• A team-player attitude and flexibility to work shifts, including weekends
• Experience with a hotel property management system would be an advantage

What You Get

• Eligibility to participate in upselling incentives
• Points rewarded for enrolling new members to the IHG Guest Loyalty Programme
• Global IHG Friends & Family hotel rates
• Discounts across retail, restaurants & entertainment
• Free onsite gym + online fitness portal
• Meals provided on duty
• Opportunities for development and career progression

If you’re ready to start or grow your career in hotel reception, we’d love to hear from you.