Meeting & Events Operations Assistant

Himanchestercity; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Share of gratuities

Discounts across retail, restaurants &

entertainment

Free onsite gym + fitness portal

IHG Friends & Family hotel discounts

Meals provided on duty

Training and progression opportunities

Job summary

Holiday Inn Manchester City Centre is seeking a Meeting & Events Operations Assistant to join our events team and help deliver conferences, meetings, and private events in a fast-paced hotel environment.

You will set up rooms, serve food and beverages, and ensure smooth event delivery while maintaining high standards of hospitality and safety. A positive, flexible attitude and strong teamwork are essential for success.

Qualifications

• Experience in hospitality, events, banqueting, or bar service is a plus.
• A positive, can-do attitude and willingness to help.
• Good communication and friendly, professional manner.
• Ability to work well in a team and stay calm when it gets busy.
• Physical fitness, as the role involves moving furniture and long hours on your feet.
• Flexibility to work a variety of shifts, including early mornings, evenings and weekends.

Responsibilities

• Set up meeting and event rooms to specification and on time, including layouts, AV, and catering stations.
• Serve food and refreshments to delegates and guests during events.
• Clear and reset rooms between sessions and break down rooms at the end of each event.
• Keep event spaces, equipment, and storage areas clean and well organised.
• Deliver a warm, friendly welcome to clients and delegates.
• Respond to guest requests promptly and escalate issues to your supervisor.
• Help events run smoothly and leave a great impression.
• Help set up and serve at event bars, including drinks receptions and evening functions.
• Serve alcohol responsibly and in line with licensing requirements.
• Work closely with the events supervisor, kitchen, and wider F&B team to deliver client expectations.
• Follow food safety, health & safety, and hotel standards at all times.

Skills

Hospitality experience

Team player

Customer service

Communication skills

Flexible shifts

Job description

Be part of the team behind every great event at Holiday Inn Manchester City Centre.

If you enjoy being on your feet, love working as part of a team, and get a buzz from seeing an event come together, you’ll feel right at home with us.

We’re a busy 4-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and we’re looking for a Meeting & Events Operations Assistant to join our events team and help deliver our conferences, meetings, and private events.

What You’ll Do

Event Setup & Delivery:

• Set up meeting and event rooms to specification and on time, including furniture layouts, AV, and catering stations
• Serve food and refreshments to delegates and guests throughout the event
• Clear and reset rooms between sessions, and break down rooms at the end of each event
• Keep event spaces, equipment, and storage areas clean, tidy, and well organised

Guest & Client Experience:

• Deliver a warm, friendly welcome to clients and delegates
• Respond to guest requests promptly and pass any issues to your supervisor
• Help make every event run smoothly and leave a great impression

Bar & Beverage Service:

• Help set up and serve at event bars, from drinks receptions to evening functions
• Serve alcohol responsibly and in line with licensing requirements

Working as a Team:

• Work closely with the events supervisor, kitchen, and wider F&B team to deliver what clients expect
• On occasion, you may be asked to support other areas of the F&B department, such as the restaurant or bar, depending on business needs
• Follow food safety, health & safety, and hotel standards at all times

What You’ll Bring

• Experience in hospitality, events, banqueting, or bar service is a bonus, but not essential, as full training will be given
• A positive, can-do attitude and a genuine willingness to help
• Good communication skills and a friendly, professional manner
• The ability to work well in a team and stay calm when it gets busy
• Physical fitness, as the role involves moving furniture and equipment and spending long periods on your feet
• Flexibility to work a variety of shifts, including early mornings, evenings, and weekends

What You Get

• Share of gratuities, with 100% of tips going to the team
• Discounts across retail, restaurants & entertainment
• Free onsite gym + online fitness portal
• Global IHG Friends & Family hotel discounts
• Meals provided on duty
• Training and clear opportunities for career progression, including routes into supervisory roles
• Recognition and incentive schemes

If you’re looking to start or grow your career in hospitality and events, we’d love to hear from you.