Guest Experience Receptionist | Luxury Estate

De Vere Ltd.; Chesham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

Staff stays

Leisure club access

Birthday day off

Annual 2-night stay

Job summary

De Vere Latimer Estate is hiring a Receptionist to warmly welcome guests and manage front-desk duties with a focus on outstanding service. The role covers early, mid, and late shifts across weekends on a rota basis, ensuring guest satisfaction from arrival through departure.

You will join a team committed to great experiences, with benefits including free meals on duty, leisure facilities access, and other staff perks as part of De Vere's award-winning hospitality culture.

Qualifications

• Previous experience in hospitality or a similar guest-facing role.
• Excellent guest service and communication skills.
• comfortable with IT systems and basic software.
• Familiarity with Opera would be advantageous, training provided.

Responsibilities

• Greet guests warmly and manage check-in/check-out efficiently.
• Provide exceptional customer service and resolve requests quickly.
• Maintain a welcoming reception area and assist with guest inquiries.
• Support other front-of-house duties as required.

Skills

Hospitality experience

Strong communication

IT literacy

Opera knowledge

Tools

Opera

Job description

De Vere Latimer Estate is hiring a Receptionist to warmly welcome guests and manage front-desk duties with a focus on outstanding service. The role covers early, mid, and late shifts across weekends on a rota basis, ensuring guest satisfaction from arrival through departure.

You will join a team committed to great experiences, with benefits including free meals on duty, leisure facilities access, and other staff perks as part of De Vere's award-winning hospitality culture.