Guest Experience Concierge — Flexible Shifts & Perks

Principal Hayley Hotels; Reading; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free meals on duty

Leisure Club access

Birthday day off + £20 voucher

Annual 2-night stay with dinner

Staff discounts on stays and F&B

28 days holiday increasing to 33 days

Job summary

De Vere Wokefield Estate, just outside Reading, is seeking a friendly Receptionist to welcome guests and deliver exceptional service across early, mid and late shifts, including weekends on a rota. The role requires flexibility and a customer-first mindset.

You will use IT systems (Opera familiarisation is advantageous) and join a full-time team at a prestigious estate offering extensive facilities and benefits.

Qualifications

• Experience in the hospitality industry or a similar role.
• Effective communication and the ability to build strong relationships with guests and colleagues.
• Punctuality and good personal presentation.

Responsibilities

• Greet guests and provide a warm welcome at reception.
• Handle guest requests efficiently and resolve issues to ensure memorable stays.
• Operate IT systems and bookings; training will be provided if needed.

Skills

Hospitality experience

Communication skills

Punctuality & presentation

IT systems familiarity

Tools

Opera PMS

Job description

De Vere Wokefield Estate, just outside Reading, is seeking a friendly Receptionist to welcome guests and deliver exceptional service across early, mid and late shifts, including weekends on a rota. The role requires flexibility and a customer-first mindset.

You will use IT systems (Opera familiarisation is advantageous) and join a full-time team at a prestigious estate offering extensive facilities and benefits.