Guest Experience Receptionist — Front Desk Pro

Leonardo Hotels; Exeter; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Voucher rewards through company scheme

Talent referral scheme

Thank You Week

Wellbeing calendar & training

Job summary

Leonardo Hotel Exeter, part of Leonardo Hotels, is hiring a Receptionist to support the Front Office team and deliver high-quality guest service. You’ll be the first point of contact for guests, manage check-in and check-out with a five-star approach, and provide local recommendations to enhance guest stays.

The role emphasizes friendliness, courtesy to guests and colleagues, strong organisational skills, and dependable support within a vibrant hotel environment.

Qualifications

• Customer-focused service mindset.
• Good communication and interpersonal skills.
• Strong organisational abilities.

Responsibilities

• Manage smooth check-in and check-out processes.
• Assist guests with enquiries and local recommendations.
• Work collaboratively with front office to ensure guest satisfaction.

Job description

Leonardo Hotel Exeter, part of Leonardo Hotels, is hiring a Receptionist to support the Front Office team and deliver high-quality guest service. You’ll be the first point of contact for guests, manage check-in and check-out with a five-star approach, and provide local recommendations to enhance guest stays.

The role emphasizes friendliness, courtesy to guests and colleagues, strong organisational skills, and dependable support within a vibrant hotel environment.