Evening Front Desk Concierge — Guest Experience

Millennium Hotel And Resorts Uk; Greater London; On-site; GBP 18,000 - 24,000; Part time

Job summary

Millennium Hotels UK at The Chelsea Harbour Hotel in London is seeking a friendly, professional Casual Night Receptionist to join our Front Office team. You’ll welcome guests, manage check-ins and check-outs, and handle guest enquiries with a focus on delivering exceptional service.

You’ll work flexible night shifts, including weekends, and collaborate with other departments to ensure a seamless guest journey.

Qualifications

• Experience in hotel reception or front office required.
• Strong communication and customer service abilities.
• Professional demeanor with approachable manner.
• Ability to stay calm and organized in busy environments.
• Opera Cloud experience is desirable.

Responsibilities

• Welcome guests and deliver exceptional customer service at all times.
• Manage check-ins, check-outs, and guest enquiries efficiently.
• Handle reservations, billing, and administrative tasks accurately.
• Build positive relationships with guests and personalise their experience.
• Resolve guest concerns professionally and effectively.
• Work closely with other departments to ensure a seamless guest journey.

Skills

Excellent communication

Customer service skills

Professional and approachable

Calm under pressure

Guest-focused

Tools

Opera Cloud

Job description

Millennium Hotels UK at The Chelsea Harbour Hotel in London is seeking a friendly, professional Casual Night Receptionist to join our Front Office team. You’ll welcome guests, manage check-ins and check-outs, and handle guest enquiries with a focus on delivering exceptional service.

You’ll work flexible night shifts, including weekends, and collaborate with other departments to ensure a seamless guest journey.