VIP Reception Supervisor — The Level Experience

The Level; Camden Town; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

28 days holiday including bank hols

Hotel discounts

Pension scheme

Loyalty rewards & refer-a-friend bonus

Meals on duty

E-learning platform access

Zusammenfassung

Meliá Hotels International is recruiting for a Reception Supervisor at The Level reception, Melia White House London. The role oversees daily front desk operations, VIP handling, shift supervision, and service excellence to deliver a premium guest experience in line with Meliá standards.

You will lead the Level team, coordinate with Front Office and other departments, and ensure smooth, secure, and guest-focused service. Fluency in English required; additional languages are a plus.

Qualifikationen

• Previous supervisory experience in Front Office or hospitality environment.
• Right to work in the UK.
• Strong leadership, communication, and organizational skills.
• Excellent guest focus with a passion for personalized service.
• Ability to manage teams on shift and maintain operational standards.
• Strong attention to detail and problem-solving skills.
• Fluency in English; additional languages are an advantage.

Aufgaben

• Acting as a Duty Manager in the absence of senior management.
• Provide support across shifts, including covering night duties when required.
• Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organization.
• Ensure all guests, VIPs, regular guests, and group arrivals are welcomed with courtesy and professionalism.
• Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
• Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
• Monitor room availability, overbookings, and room moves in coordination with relevant departments.
• Maintain close communication with Housekeeping, Concierge, Switchboard, Room Service, and Groups Office to deliver seamless service.
• Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
• Handle guest feedback and complaints promptly and professionally, escalating when required.
• Prepare and deliver thorough shift handovers, ensuring continuity between teams, including Night Supervisors.

Jobbeschreibung

Meliá Hotels International is recruiting for a Reception Supervisor at The Level reception, Melia White House London. The role oversees daily front desk operations, VIP handling, shift supervision, and service excellence to deliver a premium guest experience in line with Meliá standards.

You will lead the Level team, coordinate with Front Office and other departments, and ensure smooth, secure, and guest-focused service. Fluency in English required; additional languages are a plus.