Receptionist

Reception; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Service charge

Pension scheme

Refer-a-friend bonus

Holiday entitlement

Health plan

E-learning platform

Awards & recognition

Perks at Work

Meals on duty

Loyalty rewards

Job summary

Meliá White House Hotel in London seeks a customer-focused Receptionist to welcome guests, manage check-ins/outs, and ensure smooth front desk operations. You will promote upselling and maintain accurate billing while delivering a warm, professional experience in a fast-paced environment.

The role requires OPERA PMS knowledge, strong English communication, and a proactive, guest-centric attitude, with competitive salary and benefits across a global hospitality group.

Qualifications

• Previous experience in a similar receptionist or front office role.
• Knowledge of OPERA PMS.
• Fluency in English (additional Spanish language skills are an advantage).
• Strong communication and customer service skills.
• A professional, positive, and proactive attitude.
• Ability to work effectively in a fast-paced hospitality environment.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Welcome guests and complete check-in and check-out procedures in a professional, friendly, and informative manner, addressing guests by name whenever possible.
• Project a helpful, enthusiastic, and service-oriented attitude, anticipating guest needs and exceeding expectations wherever possible.
• Maintain full awareness of daily availability and actively promote up-selling and cross-selling opportunities to maximise occupancy and revenue.
• Accurately present and process guest accounts, including company and agency billing, ensuring correct documentation and invoices are provided.
• Ensure all guest registration cards are completed accurately and filed correctly, maintaining up-to-date contact details.
• Observe and comply with all security, health & safety, and emergency procedures.
• Act responsibly and confidently during emergency situations in line with hotel policies.
• Carry out all duties in accordance with relevant legislation and company standards.
• Support the wider front office team and undertake any additional reasonable duties as required by management.

Skills

OPERA PMS

English fluency

Customer service

Communication skills

Job description

“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.

Receptionist
Department: Front Office
Location: Meliá White House Hotel, London (NW1 3UP)
Brand: Meliá Hotels & Resorts
Package: £27,583 per annum + Service Charge

About Meliá White House

Meliá White House is a modern and elegantly refurbished hotel located next to Regent’s Park, just moments from the world-famous shopping destinations of Oxford Circus and Regent Street. With excellent transport links including Warren Street, Great Portland Street, and Regent’s Park underground stations all within a 5-minute walk, the hotel offers a dynamic and international working environment in the heart of London.

What’s in it for you?

• Competitive salary plus service charge
• Global career opportunities across more than 350 hotels worldwide
• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
• Company pension scheme
• Refer-a-friend bonus (£500 after successful completion of probation)
• 28 days’ holiday including public holidays
• Health cash plan & discounted dental cover with HSF
• Unlimited access to Meliá’s global e-learning platform
• Awards & recognition programmes
• High-street discounts through Perks at Work
• Complimentary meals on duty
• Loyalty rewards and additional employee benefits

Mission

As a Receptionist, you will be the first point of contact for our guests, delivering a warm, genuine, and professional welcome that reflects the Meliá brand. You will play a key role in creating memorable guest experiences, ensuring smooth front desk operations, and contributing to the overall success of the hotel.

Key Responsibilities – Guest Experience & Operations

• Welcome guests and complete check-in and check-out procedures in a professional, friendly, and informative manner, addressing guests by name whenever possible
• Project a helpful, enthusiastic, and service-oriented attitude, anticipating guest needs and exceeding expectations wherever possible
• Maintain full awareness of daily availability and actively promote up-selling and cross-selling opportunities to maximise occupancy and revenue
• Accurately present and process guest accounts, including company and agency billing, ensuring correct documentation and invoices are provided
• Ensure all guest registration cards are completed accurately and filed correctly, maintaining up-to-date contact details
• Observe and comply with all security, health & safety, and emergency procedures
• Act responsibly and confidently during emergency situations in line with hotel policies
• Carry out all duties in accordance with relevant legislation and company standards
• Support the wider front office team and undertake any additional reasonable duties as required by management

What we’re looking for

• Previous experience in a similar receptionist or front office role
• Knowledge of OPERA PMS
• Fluency in English (additional Spanish language skills are an advantage)
• Strong communication and customer service skills
• A professional, positive, and proactive attitude
• Ability to work effectively in a fast-paced hospitality environment
• Passion for delivering exceptional guest experiences

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From entry-level roles to senior leadership, everyone contributes something unique. We are all Very Inspiring People, connected by passion, warmth, and a commitment to creating exceptional experiences — and that includes you.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. Our differences make us stronger and help us build a responsible present and a sustainable future.

Eligibility to work in the UK is required.