Boutique Hotel Receptionist: Flexible Shifts & Perks

Reception; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Competitive salary plus service charge

28 days’ holiday including public hols

Hotel discounts worldwide for you, you

Meals on duty

Health cash back plan and discounted

Company pension scheme

Loyalty rewards and referral bonus (£

Access to Meliá’s global e-learning

Career opportunities across 350+Hotels

High-street discounts through Perks at

Pay Day Parties and team celebrations

Job summary

Meliá London Kensington is seeking a warm, professional Receptionist to deliver exceptional guest experiences at the heart of our front office. You will welcome guests, check them in and out, and help create memorable moments in a boutique hotel environment.

Ideal candidates will have Front Office or Reception experience, be fluent in English, familiar with OPERA PMS, and comfortable with flexible shifts. We offer a competitive package with service charge, 28 days holiday, and global career

Qualifications

• Previous experience in Front Office / Reception roles.
• Working knowledge of OPERA PMS.
• Fluency in English; Spanish is an advantage.
• Strong communication and interpersonal skills.
• Proactive, service-driven attitude.
• High attention to detail and strong organizational skills.
• Ability to work flexibly, including shifts and weekends.
• Eligibility to work in the UK.

Responsibilities

• Welcome and check in guests in a genuine, professional manner.
• Ensure a smooth and informative check-out experience.
• Anticipate guest needs, offer solutions and create memorable moments.
• Maintain knowledge of hotel availability to support up-selling.
• Handle billing, issue invoices and manage accounts.
• Maintain accurate guest records and registration documentation.
• Follow health, safety and security procedures, including emergency protocols.
• Comply with brand standards.
• Support Front Office team with additional duties as required.

Skills

Reception experience

OPERA PMS

English fluency

Customer service

Strong communication

Attention to detail

Flexibility

UK work eligibility

Tools

OPERA PMS

Job description

Meliá London Kensington is seeking a warm, professional Receptionist to deliver exceptional guest experiences at the heart of our front office. You will welcome guests, check them in and out, and help create memorable moments in a boutique hotel environment.

Ideal candidates will have Front Office or Reception experience, be fluent in English, familiar with OPERA PMS, and comfortable with flexible shifts. We offer a competitive package with service charge, 28 days holiday, and global career