Receptionist (M/F/X)

Acco; Hounslow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free stays in UK hotels

50% off meals in Accor restaurants

Discounted rates worldwide

Access to Accor Academy

Job summary

Ibis Budget London Heathrow Central is seeking a Receptionist to welcome guests and be the first smile our guests see and the last goodbye they remember. You will handle check-in/out, guest accounts, and respond to calls with a friendly, professional approach.

You’ll join the Accor family with access to training, growth, and global mobility, plus opportunities to upsell services and contribute to a seamless guest experience. Prior hotel experience and Opera PMS familiarity are essential.

Qualifications

• Previous hotel experience is essential.
• Experience with Opera PMS or Opera Cloud is essential.
• Attitude and passion for hospitality; willingness to learn and contribute.

Responsibilities

• Welcome guests warmly, handle check-in/out, and manage guest accounts with accuracy.
• Respond to calls, messages, and requests with professionalism and care.
• Keep guest information and hotel procedures secure and confidential.
• Support other hotel teams to deliver a seamless guest experience.
• Take every opportunity to upsell services and showcase our facilities.

Skills

Willingness to learn

Professional demeanor

Fluent English

Tools

Opera PMS

Opera Cloud

Job description

Ibis Budget London Heathrow Central – Be the face that makes first impressions last.

At Ibis Budget London Heathrow Central, our mission is simple: create memorable moments for every guest, from arrival to farewell. As part of the Accor family, you’ll unlock opportunities across 5,000 hotels in 100+ countries, with access to training, growth, and global career mobility.

We’re not just offering a job – we’re offering a place to grow, belong, and be yourself.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

As our Receptionist, you’ll be the first smile our guests see and the last goodbye they remember. You will:

• Welcome guests warmly, handle check-in/out, and manage guest accounts with accuracy.
• Respond to calls, messages, and requests with professionalism and care.
• Keep guest information and hotel procedures secure and confidential.
• Support other hotel teams to deliver a seamless guest experience.
• Take every opportunity to upsell services and showcase our facilities.

We’ll provide full training on our systems and procedures, plus a one-night stay so you can experience the hotel from a guest’s perspective.

Qualifications

We believe attitude and personality are everything – we can teach skills, but not passion. To thrive with us, you’ll need:

• A genuine willingness to learn and an eagerness to contribute.
• Previous hotel experience (essential).
• Experience with Opera PMS or Opera Cloud (essential).
• A friendly, professional approach and fluency in English (other languages a plus).

Additional Information

What’s in it for you:

• Free stays in our UK hotels, 50% off meals in Accor restaurants, and discounted rates worldwide.
• Access to Accor Academy for continuous learning and development.
• Wellbeing support and opportunities to grow across the global Accor network.
• The chance to work in an inclusive, diverse environment where everyone belongs.