Guest Experience Concierge — Casual Front Desk

Switch Hospitality Management Ltd.; England; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Benefits online platform

Meals on duty

Pension plan

Life insurance

Magic treats

Birthday celebrations

Staff social events

Other benefits

Job summary

IBIS Styles Bournemouth is seeking a Casual Receptionist to join the Front Desk Department. You will be required to master the art of versatility and inject energy while completing a variety of duties, including welcoming guests and managing reservations on our hotel booking system.

The role focuses on delivering magic service and ensuring a positive guest experience to maximise repeat business, with opportunities to grow within a collaborative, inclusive team.”

Responsibilities

• To be welcoming and approachable to all guests visiting the hotel.
• To retrieve guests information from IBIS Styles - Bournemouth database and to enter and update information as appropriate for each guest.
• To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.
• To ensure a positive guest experience to maximise repeat business.

Job description

IBIS Styles Bournemouth is seeking a Casual Receptionist to join the Front Desk Department. You will be required to master the art of versatility and inject energy while completing a variety of duties, including welcoming guests and managing reservations on our hotel booking system.

The role focuses on delivering magic service and ensuring a positive guest experience to maximise repeat business, with opportunities to grow within a collaborative, inclusive team.”