Guest Experience Pro - Fast-Paced Customer Care (Meal Allowance)

McDonald's; Doncaster; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

McDonald’s United Kingdom is seeking a Customer Care Assistant. You will be the face of the restaurant, greeting customers, maintaining cleanliness, and ensuring a warm, welcoming atmosphere.

You’ll be responsible for addressing customer needs, keeping staff informed of satisfaction levels, and supporting a fast, high-energy dining experience. The role requires a friendly, courteous, and helpful attitude, with strong communication and teamwork to deliver excellent service in a busy environment.

Qualifications

• Friendly and welcoming demeanor essential.
• Effective communication: listening, speaking, eye contact.
• Ability to work well in a fast-moving team environment.

Responsibilities

• Greet customers and ensure a warm, welcoming dining area.
• Assist in delivering high standards of cleanliness in dining and toilets.
• Manage customer needs and communicate feedback to the manager.
• Contribute to creating a positive atmosphere and support events when needed.

Skills

Customer service

Communication skills

Teamwork

Job description

McDonald’s United Kingdom is seeking a Customer Care Assistant. You will be the face of the restaurant, greeting customers, maintaining cleanliness, and ensuring a warm, welcoming atmosphere.

You’ll be responsible for addressing customer needs, keeping staff informed of satisfaction levels, and supporting a fast, high-energy dining experience. The role requires a friendly, courteous, and helpful attitude, with strong communication and teamwork to deliver excellent service in a busy environment.