Guest Experience Associate — Fast-Paced Restaurant

McDonald's United Kingdom; North East; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

and much more

Job summary

McDonald’s UK is looking for a Customer Care Assistant to be the face of the restaurant, greeting guests, handling requests and ensuring the dining area is clean and welcoming. You’ll interact with families, supervise children’s activities, and help deliver a warm, inclusive dining experience for every guest.

In a fast-moving, high-energy setting, you’ll need a genuine smile, strong communication skills and a collaborative spirit to keep customers satisfied and support the team.

Qualifications

• Friendly, welcoming and helpful behaviour is essential.
• Strong communication and listening skills required.
• Ability to stay energetic and efficient in a fast-paced environment.

Responsibilities

• Greet customers and ensure a warm, welcoming dining area.
• Answer questions and resolve simple issues to improve customer satisfaction.
• Maintain high standards of cleanliness in dining areas and toilets.
• Assist with events and activities to create a positive guest experience.
• Keep the manager informed about customer feedback and satisfaction.

Skills

Customer service

Communication

Teamwork

Positive attitude

Job description

McDonald’s UK is looking for a Customer Care Assistant to be the face of the restaurant, greeting guests, handling requests and ensuring the dining area is clean and welcoming. You’ll interact with families, supervise children’s activities, and help deliver a warm, inclusive dining experience for every guest.

In a fast-moving, high-energy setting, you’ll need a genuine smile, strong communication skills and a collaborative spirit to keep customers satisfied and support the team.