Guest Experience Pro — Corporate Receptionist (Part-Time)

Mitie Cleaning & Hygiene Services; England; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices platform

MiDeals

Cycle to work

Life cover

Share plan

Mitie Stars

Job summary

Mitie Cleaning & Hygiene Services is seeking a part-time Reception/Office Administrator in the United Kingdom. You will deliver a professional guest experience, greet visitors, manage the switchboard, and coordinate bookings to ensure a seamless front-of-house operation.

The role requires strong communication, multitasking, and proficiency in Microsoft Office. Prior reception or administrative experience is preferred, with the ability to work independently and as part of a team.

Qualifications

• Proven experience delivering high-quality customer service.
• Previous reception, hospitality, customer service, or administrative experience preferred.
• Experience working in a professional office or corporate environment desirable.
• Knowledge of desk booking systems advantageous but not essential.
• Competent in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Experience handling multiple priorities in a busy environment.
• SIA license desirable but not essential.

Responsibilities

• Deliver an exceptional guest experience, ensuring all visitors receive a professional and welcoming service.
• Act as the central point of contact for clients, visitors, contractors, and service providers.
• Manage reception duties, including visitor registration, issuing security passes, and arranging transport requirements.
• Operate the switchboard, answer calls promptly, and direct enquiries appropriately.
• Manage shared inboxes and respond to emails professionally and efficiently.
• Coordinate meeting room, desk, and collaboration space bookings using the relevant booking systems.
• Arrange taxis, shuttle services, travel tickets, and general travel-related enquiries.
• Handle guest and customer enquiries, resolving issues where possible or escalating appropriately.
• Process and maintain records, reports, databases, and electronic filing systems accurately.
• Manage incoming and outgoing post, couriers, and associated administrative processes.

Skills

Customer service

Reception experience

Office administration

Communication skills

Multitasking

Microsoft Office

Tools

Outlook

Word

Excel

Job description

Mitie Cleaning & Hygiene Services is seeking a part-time Reception/Office Administrator in the United Kingdom. You will deliver a professional guest experience, greet visitors, manage the switchboard, and coordinate bookings to ensure a seamless front-of-house operation.

The role requires strong communication, multitasking, and proficiency in Microsoft Office. Prior reception or administrative experience is preferred, with the ability to work independently and as part of a team.