Guest Experience & Operations Leader (Leisure)

TipTopJob; Basildon; On-site; GBP 40,000 - 45,000; Full time

Job summary

TipTopJob in Basildon is seeking a hands-on hospitality leader to take full ownership of daily operations at a leading leisure destination, driving exceptional guest experiences and empowering the team to shine.

You will lead across departments, manage wage budgets and commercial targets, coach and develop staff, ensure safety and food standards, and identify new revenue opportunities while cultivating an inclusive, high-performance culture that rewards excellence.

Qualifications

• Proven leadership experience within leisure, hospitality, or a busy service-led environment.
• Hands-on operator who leads by example and stays calm under pressure.
• Strong communication skills with a flexible leadership style that motivates people at every level.
• Commercially aware and confident managing budgets and performance targets.
• Organised, proactive, and able to balance long-term planning with day-to-day priorities.

Responsibilities

• Lead daily site operations to the highest standards, ensuring smooth, safe, and efficient performance across all departments.
• Keep wage budgets and financial targets on track, driving strong commercial results.
• Maintain outstanding service and operational consistency through effective people leadership and attention to detail.
• Coach, mentor, and develop your crew, building an engaged, capable, and motivated team.
• Collaborate across departments to achieve key performance goals and deliver exceptional guest satisfaction.
• Monitor health, safety, and food standards to ensure full compliance and protect the venues reputation.
• Proactively identify new revenue streams and opportunities for improvement.
• Promote an inclusive, supportive, and high:performance working culture where every team member feels valued.

Skills

Leadership

Communication

Budget management

People management

Hospitality industry knowledge

Job description

TipTopJob in Basildon is seeking a hands-on hospitality leader to take full ownership of daily operations at a leading leisure destination, driving exceptional guest experiences and empowering the team to shine.

You will lead across departments, manage wage budgets and commercial targets, coach and develop staff, ensure safety and food standards, and identify new revenue opportunities while cultivating an inclusive, high-performance culture that rewards excellence.