Guest Experience & Operations Leader

TipTopJob; Brighton; On-site; GBP 40,000 - 45,000; Full time

Job summary

TipTopJob in Brighton is seeking a proven leader to take full ownership of daily operations at a busy leisure and hospitality destination, ensuring guest experiences are outstanding and the team shines.

You will drive performance across departments, manage wage budgets, coach staff, uphold health and safety standards, and explore new revenue opportunities with an inclusive, high-performance culture.

Qualifications

• Proven leadership experience in busy leisure/hospitality environments.
• Hands-on operator who leads by example and stays calm under pressure.
• Strong communication and motivational leadership at all levels.
• Commercially aware with ability to manage budgets and targets.
• Organised, proactive, balancing long-term planning with daily priorities.

Responsibilities

• Lead daily site operations to high standards across all departments.
• Manage wage budgets and drive commercial results.
• Maintain service and operational consistency through people leadership.
• Coach and develop the team to be engaged and capable.
• Collaborate across departments to achieve KPIs and guest satisfaction.
• Ensure health, safety and food standards compliance.

Skills

Leadership

Communication

Budget management

People management

Organisational skills

Job description

TipTopJob in Brighton is seeking a proven leader to take full ownership of daily operations at a busy leisure and hospitality destination, ensuring guest experiences are outstanding and the team shines.

You will drive performance across departments, manage wage budgets, coach staff, uphold health and safety standards, and explore new revenue opportunities with an inclusive, high-performance culture.