Hospitality Operations Leader: Elevate Guest Experience

TipTopJob; West of England; On-site; GBP 40,000 - 45,000; Full time

Job summary

TipTopJob in Bristol is seeking a hands-on leader to take full ownership of daily operations at a leading leisure and hospitality destination. You will drive high standards, coach staff, and ensure outstanding guest experiences while keeping wage budgets and targets on track.

The role requires proven leadership in a busy service-led environment, strong communication, and a passion for people. Flexibility to work evenings and weekends is expected.

Qualifications

• Proven leadership experience within leisure, hospitality, or a busy service-led environment.
• Hands-on operator who leads by example and stays calm under pressure.
• Strong communication skills with a flexible leadership style that motivates people at every level.
• Commercially aware and confident managing budgets and performance targets.
• Organised, proactive, and able to balance long-term planning with day-to-day priorities.
• Knowledge of Health and Safety, Food, and Consumer legislation.
• A genuine passion for people, service, and creating exceptional guest experiences.

Responsibilities

• Lead daily site operations to the highest standards, ensuring smooth, safe, and efficient performance across all departments.
• Keep wage budgets and financial targets on track, driving strong commercial results.
• Maintain outstanding service and operational consistency through effective people leadership and attention to detail.
• Coach, mentor, and develop your crew, building an engaged, capable, and motivated team.
• Collaborate across departments to achieve key performance goals and deliver exceptional guest satisfaction.
• Monitor health, safety, and food standards to ensure full compliance and protect the venue's reputation.
• Proactively identify new revenue streams and opportunities for improvement.
• Promote an inclusive, supportive, and high-performance working culture where every team member feels valued.

Skills

Leadership

People management

Communication skills

Budgeting

Organisational skills

Health & Safety

Food safety

Guest experience

Job description

TipTopJob in Bristol is seeking a hands-on leader to take full ownership of daily operations at a leading leisure and hospitality destination. You will drive high standards, coach staff, and ensure outstanding guest experiences while keeping wage budgets and targets on track.

The role requires proven leadership in a busy service-led environment, strong communication, and a passion for people. Flexibility to work evenings and weekends is expected.