Guest Experience & Operations Leader

COREcruitment Ltd; Essex; On-site; GBP 55,000 - 75,000; Full time

Job summary

COREcruitment Ltd, on behalf of a leading leisure and hospitality venue in Harlow, is seeking an experienced operations leader to own daily site performance across all departments. You will drive guest satisfaction, ensure safe, smooth, and efficient operations, and empower a diverse team to excel.

The role requires hands-on leadership, sharp commercial acumen to manage budgets, and a passion for delivering exceptional service in a busy service-led environment.

Qualifications

• Proven leadership experience in leisure, hospitality or busy service.
• Hands-on operator who leads by example under pressure.
• Strong communication with a flexible leadership style.

Responsibilities

• Lead daily site operations to the highest standards across all departments.
• Keep wage budgets and financial targets on track, driving commercial results.
• Maintain outstanding service and operational consistency through effective people leadership.
• Coach, mentor, and develop your crew to build an engaged, capable team.
• Collaborate across departments to achieve KPIs and exceptional guest satisfaction.
• Monitor health, safety and food standards to ensure compliance and protect the venue's reputation.
• Proactively identify new revenue streams and opportunities for improvement.
• Promote an inclusive, high-performance culture where every team member feels valued.

Skills

Leadership

Budget management

Health & Safety

Communication

People management

Job description

COREcruitment Ltd, on behalf of a leading leisure and hospitality venue in Harlow, is seeking an experienced operations leader to own daily site performance across all departments. You will drive guest satisfaction, ensure safe, smooth, and efficient operations, and empower a diverse team to excel.

The role requires hands-on leadership, sharp commercial acumen to manage budgets, and a passion for delivering exceptional service in a busy service-led environment.