Guest Experience Leader - Leisure Venue General Manager

TipTopJob; Ivy Chimneys; On-site; GBP 40,000 - 45,000; Full time

Job summary

TipTopJob is seeking a hands-on Head of Operations in Harlow to lead daily site operations, ensuring safety and top guest experiences. You’ll manage wage budgets and drive strong commercial results while empowering a high-performing team.

Salary range £40,000–£45,000+ with flexibility for evenings and weekends. You will collaborate across departments to deliver outstanding service and maintain compliance with health, safety, and food standards.

Qualifications

• Proven leadership experience within leisure, hospitality, or a busy service environment.
• Hands-on operator who leads by example under pressure.
• Strong communication with a flexible leadership style to motivate staff at all levels.
• Commercially aware; capable of managing budgets and performance targets.
• Knowledge of Health and Safety, Food, and Consumer legislation.

Responsibilities

• Lead daily site operations to the highest standards, ensuring safety and efficiency across departments.
• Keep wage budgets and financial targets on track to drive commercial results.
• Maintain outstanding service and operational consistency through effective people leadership.
• Coach, mentor, and develop your team to be engaged and motivated.
• Collaborate across departments to achieve KPIs and guest satisfaction.
• Monitor health, safety, and food standards to ensure compliance and protect the venue's reputation.
• Identify new revenue streams and opportunities for improvement.
• Promote an inclusive, high-performance working culture.

Skills

Leadership

Budgeting

People management

Communication

Job description

TipTopJob is seeking a hands-on Head of Operations in Harlow to lead daily site operations, ensuring safety and top guest experiences. You’ll manage wage budgets and drive strong commercial results while empowering a high-performing team.

Salary range £40,000–£45,000+ with flexibility for evenings and weekends. You will collaborate across departments to deliver outstanding service and maintain compliance with health, safety, and food standards.