General Manager

COREcruitment Ltd; Essex; On-site; GBP 55,000 - 75,000; Full time

Job summary

COREcruitment Ltd, on behalf of a leading leisure and hospitality venue in Harlow, is seeking an experienced operations leader to own daily site performance across all departments. You will drive guest satisfaction, ensure safe, smooth, and efficient operations, and empower a diverse team to excel.

The role requires hands-on leadership, sharp commercial acumen to manage budgets, and a passion for delivering exceptional service in a busy service-led environment.

Qualifications

• Proven leadership experience in leisure, hospitality or busy service.
• Hands-on operator who leads by example under pressure.
• Strong communication with a flexible leadership style.

Responsibilities

• Lead daily site operations to the highest standards across all departments.
• Keep wage budgets and financial targets on track, driving commercial results.
• Maintain outstanding service and operational consistency through effective people leadership.
• Coach, mentor, and develop your crew to build an engaged, capable team.
• Collaborate across departments to achieve KPIs and exceptional guest satisfaction.
• Monitor health, safety and food standards to ensure compliance and protect the venue's reputation.
• Proactively identify new revenue streams and opportunities for improvement.
• Promote an inclusive, high-performance culture where every team member feels valued.

Skills

Leadership

Budget management

Health & Safety

Communication

People management

Job description

Location: Harlow

Are you a natural leader who thrives in a busy, customer-focused environment?

This is your opportunity to take full ownership of daily operations at a leading leisure and hospitality destination, ensuring every guest experience is outstanding and every team member is empowered to shine.

Role

• Lead daily site operations to the highest standards, ensuring smooth, safe, and efficient performance across all departments.
• Keep wage budgets and financial targets on track, driving strong commercial results.
• Maintain outstanding service and operational consistency through effective people leadership and attention to detail.
• Coach, mentor, and develop your crew, building an engaged, capable, and motivated team.
• Collaborate across departments to achieve key performance goals and deliver exceptional guest satisfaction.
• Monitor health, safety, and food standards to ensure full compliance and protect the venue’s reputation.
• Proactively identify new revenue streams and opportunities for improvement.
• Promote an inclusive, supportive, and high-performance working culture where every team member feels valued.

What they want

• Proven leadership experience within leisure, hospitality, or a busy service-led environment.
• A hands‑on operator who leads by example and stays calm under pressure.
• Strong communication skills with a flexible leadership style that motivates people at every level.
• Commercially aware and confident managing budgets and performance targets.
• Organised, proactive, and able to balance long‑term planning with day‑to‑day priorities.
• Knowledge of Health & Safety, Food, and Consumer legislation.
• A genuine passion for people, service, and creating exceptional guest experiences.

NB- This is a Full-time position with flexibility required to work evenings and weekends (typically one in three weekends off).