Guest Experience & Merch Sales Associate

Hard Rock Cafe London United Kingdom; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hard Rock Cafe London United Kingdom is seeking a Retail Sales Associate to guide guests through the shopping experience, greet customers, answer questions, and manage sales at the till. You will maintain product knowledge, handle transactions, and keep the store clean and organized while delivering engaging experiences.

The role emphasizes a high-energy, guest-focused approach, teamwork, and adherence to brand standards to create memorable moments for visitors.

Qualifications

• Greet guests and provide friendly service
• Answer questions accurately and politely
• Explain products and features to guests
• Process sales at the point-of-sale system
• Maintain cash drawer and handle payments securely
• Keep the store organized and stocked with merchandising standards
• Demonstrate product knowledge and upsell where appropriate
• Support team with opening/closing duties and store cleanliness

Responsibilities

• Greet guests and answer questions to guide their shopping experience
• Maintain product knowledge and communicate benefits of items
• Process transactions and handle cash or card payments
• Keep the store clean, organized and visually appealing
• Assist with stock levels, inventory and merchandising standards
• Provide memorable experiences and contribute to guest satisfaction

Skills

Customer service

Communication

Sales

Cash handling

Teamwork

Attention to detail

Job description

Hard Rock Cafe London United Kingdom is seeking a Retail Sales Associate to guide guests through the shopping experience, greet customers, answer questions, and manage sales at the till. You will maintain product knowledge, handle transactions, and keep the store clean and organized while delivering engaging experiences.

The role emphasizes a high-energy, guest-focused approach, teamwork, and adherence to brand standards to create memorable moments for visitors.