Cafe Retail Sales Associate – Memorable Guest Experience

880 Hard Rock Cafe UK; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe UK is seeking a Retail Sales Associate to guide guests through the shopping experience. As an RSA, you will greet guests, answer questions, process sales at the till, and maintain product knowledge and store presentation.

You will engage guests 1-on-1, suggest related items, manage stock and merchandising to Hard Rock standards, and help ensure memorable experiences that convert visitors into fans.

Responsibilities

• Greeting guests
• Answering questions - accurately and politely
• Answering the phone
• Making proficient sales transactions - using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
• Suggestive selling - using proven techniques
• Maintaining a clean and organized store
• Maintaining proper product stock levels - through retail pulls & inventories
• Displaying Retail product - through HRC’s visual display standards
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job description

Hard Rock Cafe UK is seeking a Retail Sales Associate to guide guests through the shopping experience. As an RSA, you will greet guests, answer questions, process sales at the till, and maintain product knowledge and store presentation.

You will engage guests 1-on-1, suggest related items, manage stock and merchandising to Hard Rock standards, and help ensure memorable experiences that convert visitors into fans.