Cafe Retail & Guest Experience Associate

Hard Rock Cafe; City Of London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Hard Rock Cafe in City of London is seeking a Retail Sales Associate to guide guests through their shopping experience, representing the iconic brand and delivering memorable service.

As an RSA you will greet guests, answer questions, handle transactions with a POS, maintain stock and store presentation, and contribute to a lively, guest-focused environment that reflects Hard Rock's values.

Qualifications

• Friendly, welcoming demeanor and strong interpersonal skills.
• Ability to upsell and communicate product benefits clearly.
• Experience handling cash and processing transactions accurately.
• Knowledge of store policies and brand standards.
• Ability to multitask in a fast-paced retail environment.

Responsibilities

• Greet guests and guide them through the shopping experience.
• Answer questions accurately and politely.
• Handle phone inquiries professionally.
• Process sales with a POS system and manage payments.
• Maintain cash drawer balances.
• Keep shelves stocked and store visually appealing.
• Assist with opening/closing duties and store cleanliness.
• Provide product knowledge and recommendations to guests.
• Create memorable experiences and ensure guest satisfaction.

Skills

Customer service

Communication

Sales

Cash handling

POS system

Product knowledge

Team player

Tools

Point-of-Sale (POS) system

Job description

Hard Rock Cafe in City of London is seeking a Retail Sales Associate to guide guests through their shopping experience, representing the iconic brand and delivering memorable service.

As an RSA you will greet guests, answer questions, handle transactions with a POS, maintain stock and store presentation, and contribute to a lively, guest-focused environment that reflects Hard Rock's values.