Guest Experience & Merch Guide

Hard Rock Cafe; City Of London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe in City of London is seeking a Retail Sales Associate to guide guests through their shopping experience while embodying the Hard Rock brand.

You will greet guests, answer questions, process transactions at the point-of-sale, and maintain visual displays. Join a team focused on memorable guest experiences, cleanliness, organization and friendly service in a vibrant retail environment.

Qualifications

• Experience in hospitality or retail is a plus.
• Ability to thrive in a fast-paced environment.
• Maintain a neat, well-groomed appearance and follow uniform guidelines.
• Demonstrate a positive and friendly attitude toward guests.
• Adhere to safety, sanitation standards and recycling practices.

Responsibilities

• Greet guests and answer questions accurately and politely.
• Process sales transactions using a point-of-sale system; handle cash.
• Maintain proper cash drawer balances and assist with opening/closing duties.
• Demonstrate product knowledge and inform guests about features and benefits.
• Engage guests in 1-on-1 conversations to determine needs and upsell where appropriate.
• Keep store clean, organized and stocked according to visual standards.
• Direct guests to areas/restrooms and ensure guest satisfaction.

Skills

Guest interaction

Product knowledge

Cash handling

Sales transactions

Communication

Organization

Job description

Hard Rock Cafe in City of London is seeking a Retail Sales Associate to guide guests through their shopping experience while embodying the Hard Rock brand.

You will greet guests, answer questions, process transactions at the point-of-sale, and maintain visual displays. Join a team focused on memorable guest experiences, cleanliness, organization and friendly service in a vibrant retail environment.