Guest Experience Manager, Premium Workspace

C&C Search; City Of London; On-site; GBP 33,000 - 40,000; Full time

Job summary

C&C Search is partnering with a rapidly growing premium workspace business to hire five Building Experience Managers across Central London locations. You will be the face of your building, delivering warm, personalised service and owning the day-to-day operations to ensure a premium guest experience.

Ideal candidates come from premium hospitality, private clubs, luxury hotels or flexible workspaces, with 2–5 years’ relevant experience and a proactive, confident demeanour.

Qualifications

• 2–5 years’ experience in premium workspace or hospitality settings.
• Warm, polished, confident and engaging with an excellent eye for detail.
• Proactive, mature-minded and comfortable taking ownership of a site.

Responsibilities

• Act as the main contact for clients and build strong relationships.
• Deliver warm, personalised service and ensure guests’ needs are met.
• Oversee daily opening and set-up of the workspace.
• Meet and greet clients and guests; manage rooms, visitors, post and refreshments.
• Ensure the building is well presented and guest-ready.
• Coordinate with cleaning, maintenance and facilities teams.
• Take ownership of building issues and resolve quickly.
• Organise events and foster a sense of community within the building.
• Support health and safety procedures, including fire drills, with training provided.
• Gather client feedback and drive continual improvement.

Job description

C&C Search is partnering with a rapidly growing premium workspace business to hire five Building Experience Managers across Central London locations. You will be the face of your building, delivering warm, personalised service and owning the day-to-day operations to ensure a premium guest experience.

Ideal candidates come from premium hospitality, private clubs, luxury hotels or flexible workspaces, with 2–5 years’ relevant experience and a proactive, confident demeanour.