Building Experience Manager

C & C search; City Of London; On-site; GBP 33,000 - 40,000; Full time

Job summary

C&C Search is partnering with a rapidly growing premium workspace business to hire five Building Experience Managers across Central London locations. You will be the face of your building, delivering warm, personalised service and owning the day-to-day operations to ensure a premium guest experience.

Ideal candidates come from premium hospitality, private clubs, luxury hotels or flexible workspaces, with 2–5 years’ relevant experience and a proactive, confident demeanour.

Qualifications

• 2–5 years’ experience in premium workspace or hospitality settings.
• Warm, polished, confident and engaging with an excellent eye for detail.
• Proactive, mature-minded and comfortable taking ownership of a site.

Responsibilities

• Act as the main contact for clients and build strong relationships.
• Deliver warm, personalised service and ensure guests’ needs are met.
• Oversee daily opening and set-up of the workspace.
• Meet and greet clients and guests; manage rooms, visitors, post and refreshments.
• Ensure the building is well presented and guest-ready.
• Coordinate with cleaning, maintenance and facilities teams.
• Take ownership of building issues and resolve quickly.
• Organise events and foster a sense of community within the building.
• Support health and safety procedures, including fire drills, with training provided.
• Gather client feedback and drive continual improvement.

Job description

Title: Building Experience Manager
Company: Rapidly growing premium workspace business
Salary: £32,500–£40,000 DoE
Location: Sites across Central London
Working pattern: 5 days on-site, Monday–Friday
Hours: 8:30am–5:30pm
Team size: 60+ employees
Opportunities: 5 roles available due to growth

The Opportunity

We’re partnering with a rapidly growing premium workspace and office experience business to hire five Building Experience Managers across their Central London locations.

This is a fantastic opportunity for someone from a premium hospitality, private members’ club, luxury hotel, high-end Front of House or flexible workspace background who wants to broaden their experience and take real ownership of a building.

You’ll be the face of your building, responsible for creating an exceptional experience for clients and guests while ensuring the space runs seamlessly day to day.

What you’ll be doing

• Acting as the main point of contact for clients and building strong, lasting relationships
• Delivering a warm, polished and highly personalised service
• Managing the daily opening and set-up of the workspace
• Meeting and greeting clients and guests
• Managing meeting rooms, visitors, post, parcels and refreshments
• Ensuring the building is always beautifully presented and guest-ready
• Coordinating with cleaning, maintenance and facilities teams
• Taking ownership of day-to-day building issues and ensuring they’re resolved quickly
• Organising events and creating a strong sense of community within the building
• Supporting health & safety procedures, including fire drills, with full training provided
• Gathering client feedback and identifying ways to continually improve the experience

Who we’re looking for

Ideally, you’ll have 2–5 years’ experience within an environment such as:

• Boutique or luxury hotels
• Private members’ clubs
• Premium flexible workspaces
• High-end Front of House / Guest Services
• Serviced offices or coworking spaces
• Hospitality-led office or building management

You’ll be warm, polished, confident and naturally engaging, with an excellent eye for detail and genuine passion for delivering brilliant service.

As this is a relatively standalone role within each building, you’ll need to be proactive, mature-minded and comfortable taking ownership, rather than waiting to be told what needs to be done.

Why apply?

This is a business experiencing significant growth, creating genuine opportunities for progression and development.

You’ll have the chance to take ownership of your own site while still having the support of an established wider team.

At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. Our commitment to these values is unwavering - across all our work in recruitment, and in our training and development programmes. C&C Search fosters a culture of inclusion and belonging and has a deep commitment to being a part of creating a fairer society through partnering with clients who are also committed to a seat at the table for everybody.

We work with companies that are committed to reflecting our communities, where people can bring their authentic selves to work. We know that having varied perspectives helps generate better ideas, better businesses and better societies. There is much to be done, but together we can achieve equality for all.