Centre Operations & Customer Experience Lead

Workspace Group; Greater London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Workspace Group is seeking an Assistant Centre Manager to support the day-to-day running of our London centres, delivering excellent customer service and maintaining high operational standards. You will be the first point of contact for customers, build relationships, support viewings, handle enquiries, and help create a welcoming business community through events and engagement activities.

You will contribute to occupancy and revenue targets, coordinate move-ins/outs, assist with Health &

Qualifications

• Customer-facing experience with ability to build relationships.
• Excellent verbal and written communication skills.
• Strong IT literacy and ability to learn new systems quickly.
• Highly organised with ability to manage multiple priorities.
• Able to work independently and take initiative.

Responsibilities

• Support day-to-day running of centres.
• Be first point of contact for customers and handle enquiries.
• Support viewings and engagement activities to build community.
• Assist with occupancy and revenue targets and move-ins/outs.
• Support Health & Safety compliance and liaise with Facilities Management.

Skills

Customer service

Relationship building

Communication

IT literacy

Organisation

Teamwork

Education

GCSEs

Tools

Microsoft Office

Job description

Workspace Group is seeking an Assistant Centre Manager to support the day-to-day running of our London centres, delivering excellent customer service and maintaining high operational standards. You will be the first point of contact for customers, build relationships, support viewings, handle enquiries, and help create a welcoming business community through events and engagement activities.

You will contribute to occupancy and revenue targets, coordinate move-ins/outs, assist with Health &