Reception Manager

Village Hotels - Warrington; Warrington; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Free leisure club membership

30% discount on overnight stays

Up to 40% discount on food & drink

Excellent training and development

Health & Wellbeing platform

Discounts and cashback offers

Fun, supportive and inclusive work env

Job summary

Village Hotel Club Warrington is seeking a friendly, proactive Receptionist to greet guests, manage check-in/out, and help guests using the latest technology to ensure a flawless experience. You will be the first and last point of contact, delivering outstanding service in a fast-paced environment.

We offer competitive pay, free leisure club membership, and generous hotel discounts, plus training and career development.

Qualifications

• Infectious personality
• Initiative to solve guest problems
• Ability to motivate and engage others
• Team player and cross-department collaboration
• Passion for delivering outstanding guest service

Responsibilities

• Welcome guests and support check-in/check-out with a warm, professional manner.
• Assist guests using the latest hotel technology to ensure a flawless experience.
• Collaborate with other departments to resolve guest needs and exceed expectations.
• Maintain a tidy, welcoming reception area and contribute to smooth operations.

Skills

Customer service

Interpersonal skills

Teamwork

Problem solving

Job description

First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests and the first place to go for advice or assistance, service here needs to be second to none. This diverse and challenging role is responsible for ensuring the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.

Work it, Live it, Love it! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 30 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits such as…

• Competitive pay
• Free leisure club membership
• 30% discount on all overnight stays at Village Hotels
• Up to 40% discount on food and drink at any Village Hotel
• Excellent training and development
• Health & Wellbeing platform
• Discounts and cashback offers on many high street brands
• A fun, supportive and inclusive work environment

But what we need from you…

• An infectious personality
• Initiative to solve any problem for our guestsAbility to motivate and engage others
• Team player and ability to partner with other departments
• A passion for delivering outstanding guest service

Come and be part of something new & something special - Work It, Live It and Love It with Village Hotel Club!

Compensation: To be discussed