Guest Experience Host | Leisure Club Reception

Village Hotels; Mainstone; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discount

Friends & family discount

Brand discounts

Mental health support

Job summary

Village Hotels Maidstone is seeking a friendly Leisure Receptionist to warmly greet guests and manage bookings at the club desk. You will ensure smooth front-desk operations, help guests with queries, and promote our facilities while maintaining a polished appearance.

Join a busy team where attitude matters as much as experience; we offer training, opportunities for development, and attractive staff perks including gym memberships and hotel stays.

Qualifications

• Friendly, positive attitude and energy are essential.
• Able to take bookings and manage desk efficiently.
• Willing to learn and grow; training provided.

Responsibilities

• Deliver a warm, friendly welcome on arrival.
• Run the desk, record booking details, and manage entry for members/guests.
• Maintain reception area and uphold impeccable personal presentation.
• Provide information on facilities and opening times; assist with queries.

Skills

Customer service

Hospitality

Communication

Teamwork

Guest relations

Tools

Booking system

Cash handling

POS system

Job description

Village Hotels Maidstone is seeking a friendly Leisure Receptionist to warmly greet guests and manage bookings at the club desk. You will ensure smooth front-desk operations, help guests with queries, and promote our facilities while maintaining a polished appearance.

Join a busy team where attitude matters as much as experience; we offer training, opportunities for development, and attractive staff perks including gym memberships and hotel stays.