General Manager - Leisure/Hospitality

IB Talent Search; Harlow; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus £10k+ per year

Career progression

Job summary

IB Talent Search is seeking a General Manager for a thriving Leisure/Hospitality site in Harlow. You will lead a 30+ person team, elevating the customer journey and maximizing revenue across operations.

With a strong background in hospitality, leisure or retail, you will drive KPI performance, oversee P&L, and implement strategies to deliver exceptional guest experiences in a safe, clean environment. The role offers a generous salary plus an excellent bonus package (£10k+ per year) and clear

Qualifications

• Experience leading large teams in hospitality/leisure/retail.
• Strong understanding of KPIs and P&L analysis.
• Proven ability to enhance guest experience and drive revenue.

Responsibilities

• Oversee daily operations of the site, ensuring high standards of service and guest satisfaction.
• Manage and train staff, fostering a positive team environment.
• Ensure compliance with health and safety regulations and maintain cleanliness in all areas.
• Develop and implement strategies to enhance guest experiences and drive business growth.
• Maintain inventory and manage supplies to support operational needs.

Skills

Team leadership

P&L understanding

Customer service

Staff training

Hospitality industry experience

Job description

General manager Sought for thriving Leisure /Hospitality site in Harlow.

My Client is the market leader in their field, creating an exciting environment for all ages in their sites that offer an exciting mix of hospitality and leisure a across the UK.

They are now looking for a General Manager for their site in Harlow:

This is a successful site that is ready to be taken to the next level by an experienced GM.

You will be managing a team of 30+ and will be responsible for improving the customer journey and maximising revenue opportunities.

Their reputation is built on a strong product offering backed by great customer service.

My Client offers a generous salary plus an excellent bonus package that can be worth £10,000+ p.a. and a chance for real career progression an an exciting environment.

As an employer they are committed to training and developing their teams with an emphasis on person growth and progression.

The ideal candidate come s from a hospitality, leisure or retail background

Must be used to managing teams of 15+

Understands KPIs and can analyse the P+L

Responsibilities

• Oversee daily operations of the site, ensuring high standards of service and guest satisfaction.
• Manage and train staff, fostering a positive team environment.
• Ensure compliance with health and safety regulations and maintain cleanliness in all areas.
• Develop and implement strategies to enhance guest experiences and drive business growth.
• Maintain inventory and manage supplies to support operational needs.

Most of all you must have a zest for ensuring your customers have a great time in a welcoming, clean and safe environment.