Guest Experience Leader - Front Office

Valor Hospitality; Leeds; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Staff discounts

Team member rates

Dining discount 50%

Free meals on duty

Cycle to work

Refer-a-friend bonus

Wellbeing programme

Employee assistance

Healthcare plan

Apprenticeships funded

Career development

Team awards

Equal opportunity employer

Job summary

Valor Hospitality in Leeds is seeking a Front Office Supervisor to drive standards and deliver an exceptional guest experience. You will lead with purpose and vision, using commercial know-how to raise service levels and respond proactively to situations.

You will monitor guest satisfaction, set departmental targets and build a high performing front office team. Flexible shifts, 7 days a week, and apprenticeship opportunities are on offer to support your career growth.

Qualifications

• Proven track record of driving standards and delivering an exceptional guest experience.
• Lead with purpose and vision using commercial expertise to drive standards in the hotel.
• Innovative and reactive to a range of situations.
• Monitor guest satisfaction and set departmental targets.
• Build a high performing front office team.
• Flexibility to work evenings and weekends; shift patterns discussed at interview.
• Career training through nationally recognised apprenticeships.

Responsibilities

• Front Office Supervisor will be responsible for the front office team.
• Build and lead a high performing front office team.
• Drive standards and respond to guest needs to ensure exceptional service.
• Monitor guest satisfaction and implement departmental targets and objectives.

Job description

Valor Hospitality in Leeds is seeking a Front Office Supervisor to drive standards and deliver an exceptional guest experience. You will lead with purpose and vision, using commercial know-how to raise service levels and respond proactively to situations.

You will monitor guest satisfaction, set departmental targets and build a high performing front office team. Flexible shifts, 7 days a week, and apprenticeship opportunities are on offer to support your career growth.