Guest Experience Leader — Front Office Supervisor

Valor Hospitality Partners, LLC; Leeds; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Team member rates (UK hotels)

Discounted stays for friends andfamily

50% dining discount

Free meals on duty

High-street discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Crowne Plaza Leeds is seeking a Front Office Supervisor to lead daily operations and ensure outstanding guest experiences. You will drive standards, mentor a high-performing team, and respond quickly to guest needs with commercial insight.

The role requires flexibility across shifts, with opportunities for career training and apprenticeships. Competitive pay and benefits accompany a focus on wellbeing and staff development.

Responsibilities

• Lead the front office team to deliver high standards and exceptional guest experiences.
• Monitor guest satisfaction and set departmental targets/objectives.
• Be flexible regarding shifts and hours to cover 7 days a week, including evenings and weekends.

Job description

Crowne Plaza Leeds is seeking a Front Office Supervisor to lead daily operations and ensure outstanding guest experiences. You will drive standards, mentor a high-performing team, and respond quickly to guest needs with commercial insight.

The role requires flexibility across shifts, with opportunities for career training and apprenticeships. Competitive pay and benefits accompany a focus on wellbeing and staff development.